FAQs

Pure Charge&Go is suitable for all levels of hearing loss (mild, moderate, severe or profound).

Yes. With Pure Charge&Go, we offer a daily runtime of 19h without streaming and 17h with 5h direct streaming via Bluetooth. Considering the fact that an average daily usage of hearing aids is 16h, you can use Pure Charge&Go without any concern about battery life, even with direct audio streaming.

Yes. With the fast charging option provided by Pure Charge&Go, you can use the hearing aids 6 hours long with a 30 min charging.

Lithium-Ion battery is currently the best rechargeability solution in the market mainly with its:

– Longer daily battery runtime,
– Longer overall battery lifetime,
– Shorter charging time together with fast charging option, and
– Less complexity

Pure Charge&Go uniquely offers the revolutionary wireless inductive charging with the following benefits:

– Increased ease of use because exact placement of the device in the charger’s cradle is not required
– No electronic contacts that can collect dirt and debris
– Improved water, sweat and dust resistance

Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.

Yes. With Pure Charge&Go, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory

Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Pure Charge&Go hearing aids.

There is a push button on the device for onboard control. Additionally, it can also be controlled remotely via myControl App, which is freely downloadable onto your smartphone.

Pure 13 is suitable for all levels of hearing loss (mild, moderate, severe, or profound).

If you use Bluetooth connectivity functions (e.g., direct audio streaming) very frequently and battery life/wearing time is important to you, Pure 13 delivers up to 7 days wearing time with one single battery (based on a 16-hour day with 6 hours of streaming). This is the longest streaming time in the market.

Many hearing aid users do not like the sound of their own voice, as it can sound loud and unnatural. Our revolutionary OVP™ (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.

Yes. With Pure 13, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops, and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.

Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Pure 13 hearing aids.

There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via myControl App, which is freely downloadable onto your smartphone.

Yes. T-Coil is available as an option with Pure 13. Additionally, you can order T-Coil in any color available for Pure 13.

Motion 13 is suitable for all levels of hearing loss (mild, moderate, severe, or profound).

Many hearing aid users do not like the sound of their own voice as it can sound loud and unnatural. Our revolutionary OVP™ (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.

Yes. With Motion 13, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops, and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.

Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Motion 13 hearing aids.

Yes. T-Coil is available as an option with Motion 13. Additionally, you can order T-Coil in any color available for Motion 13.

There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via myControl App, which is freely downloadable onto your smartphone.

Pure 312 is suitable for all levels of hearing loss (mild, moderate, severe, or profound).

Many hearing aid users do not like the sound of their own voice as it can sound loud and unnatural. Our revolutionary OVP™ (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.

Yes. With Pure 312, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops, and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.

Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Pure 312 hearing aids.

There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via myControl App, which is freely downloadable onto your smartphone.

Insio Nx ITC and ITE devices are suitable for a wide range of hearing loss (mild, moderate, or severe).

Yes. With your Insio Nx ITC and ITE devices, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops, and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.

Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Insio ITC and ITE hearing aids.

There is a push button on the device for onboard control. Additionally, it can be controlled remotely via myControl App, which is freely downloadable onto your smartphone.

Yes. Our miniPocket accessory also provides a highly convenient remote control.

Yes. You can use our new Insio devices together with our new CROS Silk™ accessory. They are compatible with each other and provide the best hearing quality together with highest discretion.

Yes. We offer a direct and very convenient remote control of your Insio hearing aids via our touchControl App, which is freely downloadable onto your smartphone.

Yes. Our miniPocket accessory also provides a highly convenient remote control.

With the Twin Phone functionality we offer, optional push button, touchControl App or miniPocket accessory, you can hear a phone call in both hearing aids if your phone will be held close to one hearing aid. Music and TV streaming are not supported.

Yes. You can use our new Insio together with our new CROS Silk accessory. They are compatible with each other and provide the best hearing quality together with highest discretion.

Currently, StreamLine TV is compatible with Signia Nx and Pure 13 BT primax hearing aids.

No, you do not necessarily need an app to use the StreamLine TV. However, you can use the myControl App as a remote control:

– to adjust the volume, and
– to start streaming remotely without any need to have a dedicated hearing program for TV streaming.

Yes. You can pair an unlimited number Bluetooth hearing aids with your StreamLine TV at the same time and you can stream to them at the same time as well.

No, you cannot pair your hearing aids with multiple StreamLine TVs at the same time.

In order to be able to stream from another StreamLine TV at home, you have to re-pair your hearing aids with it (turn the hearing aids off and on – by opening and closing the battery door -, put your hearing aids onto the top side of the StreamLine TV and wait for app. 30 seconds).

Yes. High-quality Dolby Digital Sound is supported by our StreamLine TV.

Currently, StreamLine Mic is compatible with all Signia Nx hearing aids with Bluetooth connectivity.

The StreamLine Mic enables direct connectivity to the following devices:

– Bluetooth-enabled Android devices
– Bluetooth-enabled Apple devices
– Bluetooth-enabled PCs, laptops and older phones

For all devices mentioned above, the Bluetooth FW version should be 4.2 or higher.

No, you do not necessarily need an app to use the StreamLine Mic. However, you can use the myControl App (from app version 2.2 onwards) as a remote control to control the microphone volume.

The remote control of the StreamLine Mic volume is available with the myControl App version 2.2

No. You do not need to have a special hearing program to use StreamLine Mic.

In this way, the StreamLine Mic offers the wearers a very convenient plug-and-play solution.

No. The StreamLine Mic does not need to be activated in Connexx.

In this way, the StreamLine Mic offers the wearers a very convenient plug-and-play solution.

StreamLine Mic can be paired with max. eight (8) Bluetooth devices.

Nevertheless, only one (1) Bluetooth source can be used actively at the same time.

Pairing has to be done only once. StreamLine Mic connects to the first Bluetooth device within reach automatically. To switch to another device, the Bluetooth connection of the active device has to be disabled.

The StreamLine Mic provides up to 6 hours battery runtime with full functionality, i.e. continuous streaming.

Full charge takes approximately 2 hours.
The StreamLine Mic can be charged via USB or usual plug-in (all necessary cables are included in the package).

The charging status can be followed very intuitively via the different colors of the device’s power status indicator.

The Signia app is freely downloadable in the Apple App Store and Google Play Store of all compatible iOS and Android devices.

The Signia app is compatible with the complete Signia hearing aid portfolio.

The Signia app is compatible with most of the Android (Android 5.0 and higher) and Apple (iOS version 9.3 and higher) devices. You will find the list of the recommended Android devices for the optimal app stability below.

Using the Signia app, you can:

• change the hearing program and microphone volume level;
• adjust the sound balance (basses and trebles);
• adjust the Tinnitus therapy signal (if available);
• adjust the directionality of the hearing aid microphones individually by using the 360° Spatial Configurator;
• manage your audio streaming devices (e.g. StreamLine TV, StreamLine Mic, CROS devices ,etc.) and control their volume discreetly;
• stay in closer contact with your hearing care professional and get individual remote support via TeleCare (a prior activation by your hearing care professional is needed)

As a result, the Signia app offers you a wide variety of individual adjustment options enabling further personalization of your hearing experience.

Depending on the operating system of your mobile device as well as the type of your hearing aids, the Signia app may require some initial permissions like:

• receiving notifications
• to get notifications from your HCP
• accessing the motion & fitness activity
• to improve your listening experience while you are moving, walking or in any other activity
• accessing the location services:
  • to use the activity/movement/walking detection feature
  • to keep the application alive in the background (Please note: No location data is transferred!)
• accessing the camera, audio, photos, media and files
• to receive a video call from your hearing care professional (available upon prior activation by your hearing care professional).